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Apdex (Application Performance Index)

Apdex is a 0 to 1 score that summarizes user satisfaction with response times by classing each request as satisfied, tolerating or frustrated.

अपडेट: अक्टूबर 6, 2026

Apdex (Application Performance Index) is an open standard for turning response times into a single satisfaction score between 0 and 1. You choose a target threshold T. Requests at or under T are satisfied, those between T and 4T are tolerating, and slower ones are frustrated.

Why it matters

A score is easy to put on a dashboard and to compare across services, which helps non-specialists see whether performance is acceptable. It reduces a mass of timing data to one number that can be tracked over time or alerted on.

Example

The formula is:

Apdex = (satisfied + tolerating / 2) / total samples

With T = 0.5 s and 100 requests: 80 under 0.5 s, 15 between 0.5 and 2 s, 5 slower.

Apdex = (80 + 15/2) / 100 = 0.875

A common reading is 0.94 to 1.0 excellent, 0.85 to 0.93 good, 0.70 to 0.84 fair, and lower is poor.

Common mistakes

  • Choosing T carelessly. A loose T makes the score look great while users wait.
  • Using the same T for very different operations, such as search and report export.
  • Treating the number as precise. It hides the shape of the distribution, so check percentiles as well.

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