You can reach SiteDownCheck at contact@sitedowncheck.com. The form above sends a message to the same inbox, so use whichever is easier. SiteDownCheck is operated by Your Name or Company Name in India.
We are a small operation. We aim to reply within 3 working days, and many messages are answered sooner, but we cannot promise a fixed response time and we do not offer live support. Abuse reports and security reports are read first.
What to include for each topic
Choosing the right topic and including the details below usually saves a round of back-and-forth.
Wrong or surprising result
- The tool you used and the exact input (the full URL or domain).
- The time you ran it, with your time zone.
- What the tool reported and what you expected, or what you saw from your own network.
- If you can, the output of a second check, such as curl or dig from your machine.
Remember that checks run from our servers, usually from a single location. A site that is up for you but down for us may be blocking our address, geo-restricting traffic or challenging it with a bot filter. See the methodology page for these limits.
Monitoring problem
- The monitor name and the URL it checks. Never send a password.
- The email address the monitor is registered under.
- Whether the issue is a missing alert, a false alert, or a wrong response-time reading, plus the time it happened.
- Alerts are only sent after a failure is confirmed twice, so a very brief outage may not trigger one.
If you cannot access a monitor you created, try recover a monitor first.
Tool request or feature idea
- What you are trying to achieve, and what your current tools lack.
We cannot answer every request individually, but each one is read.
Partnership or advertising
- Who you are and what you propose.
Tool results are not for sale, and we do not accept paid placement in them. Any advertising is labelled and kept separate from results.
Abuse report or takedown
- Describe the abuse, such as a status page or badge being misused.
- Give the exact URLs on https://sitedowncheck.com and your relationship to the affected site.
We act on credible reports.
Privacy request
- State what you want: access, correction or deletion of data held about you.
- Use the email address a monitor was registered with, so we can match it.
We may ask you to confirm control of that address. See the Privacy Policy for what we store.
Security issue
If you believe you have found a vulnerability in SiteDownCheck, please follow the security policy instead of posting publicly. It explains what to send and how we handle reports.
Press and general enquiries
Include your outlet, your deadline and the question. We will say so if a figure is not available.
Before you write
Many questions are answered elsewhere:
- The guides explain common errors, DNS, email authentication, SSL and monitoring, with FAQs.
- API documentation covers the API key and the free limit of 200 requests per day.
- Recover a monitor helps if you lost access to one.
- The methodology page explains how each check works and where it can mislead.
Frequently asked questions
Why does your tool say my site is down when it works for me?
Our check runs from our own servers, not from your device. Firewalls, rate limiting, geo-blocking or a CDN challenge can block one location and not another. Try the multi-location check if available, and check whether your host blocks our address.
Why did I not get an alert?
A failure must be confirmed twice before an alert is sent, and alerts are suppressed during maintenance windows. Check the monitor's recipients, your spam folder and the webhook URL.
How do I delete my data?
Send a privacy request from the registered email address. Browser-stored tool history can also be cleared by clearing site data in your browser.